July 1, 2002
Effective communication requires a public accommodation to ensure equal access to programs by including various types of auxiliary aids and services. Equal access for participants with visual, hearing or cognitive disabilities is often achieved by offering the same information in various formats in order for everyone to have similar understanding of programs, services or activities. A public accommodation can utilize a variety of auxiliary aids and services such as the provision of a sign language interpreter for a person who is deaf during a museum tour or a large print park map for a visitor who is visually impaired.
June 7, 2013
Many people use leisure services as a means to relax and recover from the stresses of everyday life. The professionals that provide recreation and leisure services need to be able to effectively communicate information and to treat all participants with equal respect.
October 1, 2012
Interacting with an individual who has a disability might be considered awkward and uncomfortable for some people. By being knowledgeable on the appropriate terms and methods of communication, interacting with individuals with disabilities can be pleasant and enjoyable for both parties.