1. Program Access: Beyond Bricks and Mortar

    National Center on Accessibility, Indiana University-Bloomington

    Generally, there are two types of access: physical access and program access. Physical access, also referred to as architectural access, encompasses access to buildings, structures, and the environment. Program access, or programmatic access, addresses access to goods, services, activities, really any offering of federal, state and local government or business. Program access is somewhat of an abstract concept while physical access is a little more concrete. In this monograph we will discuss program access, key considerations for effective communication, auxiliary aids, services, alternate formats, and apply program access to recreation.